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Support

We have platinum dedicated support functionality at Secure Hosting and Payments, priding ourselves on the quality of our
support and have full system documentation available to all merchants.

Support is offered in a variety of formats and is pitched at all levels from the technically
phobic merchant to a ones and zeros web developer. As a merchant you naturally have access
to a searchable question and answer database, live support from our dedicated support personnel
and online support guides.

Announcements are regularly posted to your account and by logging into your home page you will
be notified of upcoming service improvements and planned maintenance. Additional alerts are
available in our dedicated Service Status pages.

Lines are open 9am to 5.30pm Monday to Friday but should you have any queries out of hoursĀ,
you can post a support ticket and a member of the support team will contact you during office hours.
Staff monitor the systems at all times and should you experience any unexpected interruption to your hosting
service, you can access the up to date service status page at status.monek.com

You can contact our Customer Service Centre on 0345 269 6645.