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About Us


Secure Hosting and Payments has been a major player in the Payment Service Provider field since 1998 and in November 2009 became a wholly owned subsidiary of UPG plc cementing 7 years of business partnership and technical integration.

Typically serving small and medium sized businesses, Secure Hosting and Payments helps companies capture, process and deliver accurate customer payment data, an essential foundation for any profitable customer relationship. Serving thousands of merchants for more than a decade with a rich user interface and well rounded technology and support offering, connects to the banks via the UPG Gateway supporting thousands of merchants.

As a result of the acquisition, the trading activities of Secure Hosting and Payments were moved up into UPG whilst maintaining the Secure Hosting and Payment market brand and merchant proposition.

UPG is now regarded as the UK’s largest independently owned credit card processing business and demonstrates enviable growth and innovation from operating secure systems, developing new innovative functionality and delivering innovative payment platforms.

Payment Card Industry Data Security Standards (PCI:DSS)

Right around the world, the security of cardholder account data has become a matter of real concern as card payments become increasingly the payment method of choice for consumers. In many countries around the world there have been instances of hackers accessing computer systems, stealing cardholder data, and using this data to commit fraud. In most cases, these computer systems have been operated by merchants that accept payment cards, or vendors that process payments on their behalf.

In response Visa and MasterCard have created the Payment Card Industry Data Security Standard (PCI:DSS).
This is a set of industry-wide requirements and processes, supported by every major international payment scheme.
Every business that accepts card payments can benefit from compliance with PCI:DSS – protecting your customers
and safeguarding your reputation.

Providing complete peace of mind, all UPG systems, including terminals, are PCI:DSS Level 1 compliant.
We are one of only a handful of companies in Europe to have achieved compliance for products across all retail sectors.
Our compliance is regularly monitored and we are listed as an approved service provider by Visa Europe.

Key Staff

Miles Carroll – CEO

Miles joined UPG in August 2009 as MD. Miles started life in banking for Rothschild, before moving into technology with IBM and has worked in the area of fraud and payments since 2003 as both a provider of systems to banks and larger merchants; and more recently as the MD of an issuer of cards. As CEO, he continues to build UPG’s position as one of the UK’s largest IP payment gateways. Miles is married with two daughters and has recently been learning to speak German, he is also a keen (but not that good) horse rider and snow-skier.

Bill Mooney – Sales & Marketing Director

Bill Mooney is UPG’s Sales and Marketing Director. Bill has an outstanding record of success in developing and assuring the delivery of sales and marketing strategies for a range of well know companies. He is a Fellow of the Institute of Direct Marketing and sits on the Data & Database Council for the Institute. Previous roles include Marketing Services Director at GB Group plc and Business Development Manager for marketing automation specialist Alterian plc. Bill is using his experience across a number of sectors to bring fresh thinking to the way UPG’s services are offered to our clients.

Richard Bradley – Professional Partnerships Director

Richard Bradley joined UPG in June 2014 following the acquisition of Accept Cards Ltd. Before Co-founding acceptcards in 2005, Richard built a successful corporate finance brokerage in 2002 on the back of 17 years experience in the banking sector. He brings to UPG a strong entrepreneurial style and his ability to generate ideas that convert to commercial delivery will be extensively used in developing professional partnerships across the combined business. A keen cyclist and general sports enthusiast he has cycled from London to Venice (on four separate occasions!).

Lee Fellows – Partnership Director

Lee Fellows joined UPG in September 2014 as Partnership Director. Lee has worked in both sales and marketing for a number of major financial service companies before moving into the payments industry in 2006. Lee joined UPG from Barclaycard Payment Acceptance where he most recently headed up their small business partner team, setting up new distribution channels and managing a portfolio of partners. Lee is using his experience to ensure that UPG is the partner of choice for key players in the payments market. Lee is married and a keen scuba diver.

Tanya Parker – Operations Director

Tanya Parker is UPG’s Operations Director. Tanya has 19 years experience in IT and Operations Management, the majority of which was spent as the IT Director at Jessops Europe Ltd, where she headed up the organisations IT and programme management functions. Following 10 years as a loyal UPG customer, Tanya jumped at the chance to join the team and will undoubtedly play a significant part in helping to drive the company through the next stage of its exciting journey. Tanya describes herself as “a professional nag who gets the job done by making lists and bribing associates with food”. In her spare time she enjoys exploring the world, climbing mountains and making more lists.